Here are a few suggestions to improve the support page’s usability.
- Improve Navigation: Add standard pagination 10,20,50 to the view. Currently, the fixed 50-item limit.
- Declutter History: Add an Archive or Delete function. Many old cases are no longer relevant; an auto-delete for cases older than 18 months would also be helpful.
- Prioritize View: Split the dashboard to show Active Cases at the top and Solved Cases below. This ensures urgent items aren’t lost in the list.
- Enable Attachments: Add the ability to upload files/screenshots when submitting a case to help resolve issues faster.
Does anyone have any other thoughts?